What exactly is mediation?

Mediation is a voluntary, confidential process for resolving conflicts in which a neutral mediator helps the participants reach a mutual agreement. The goal is to foster understanding and achieve a sustainable resolution.

In what situations is mediation useful?

Mediation is useful when the parties want a mutual solution, wish to preserve their relationship, and are willing to communicate—especially when legal proceedings should be avoided.

What is the mediation process like?

The process typically includes explaining the procedure and agreeing to participate, sharing perspectives, clarifying issues, developing solutions collaboratively, and documenting the agreement. The mediator remains neutral throughout.

How much does mediation cost?

Costs depend on duration and complexity, typically ranging from 150 to 300 euros per hour. Total costs can be higher in complex cases or with co-mediation.

Is mediation legally recognized?

Yes. In Austria, mediation has been legally regulated since the Civil Law Mediation Act (ZivMediatG) took effect on July 1, 2004. Mediators using the official title "registered mediator" recognized by the Ministry of Justice must meet legal requirements under §15 ZivMediatG.

Is mediation confidential?

Yes. Information discussed during mediation may not be shared with third parties without the participants' consent. Confidentiality builds trust and supports open communication.

How many sessions are needed?

Typically 3 to 6 sessions of about 90 minutes each. Complex cases may require more, while simpler conflicts can sometimes be resolved in a single session.

What’s the difference between therapy and mediation?

Mediation is a structured, solution-oriented process to resolve conflicts with a neutral mediator. Therapy focuses on treating psychological or emotional issues, individually or in groups, to improve mental health.

What happens if no agreement is reached?

If no agreement is reached, the parties can pursue other options, such as legal proceedings. Mediation then ends without a binding agreement, though insights and proposals may inform next steps.

How do I know if mediation is right for me?

Mediation is a good fit if you are willing to work constructively with the other party toward a mutual solution. If the conflict strains your relationship and you want a quick, cost-effective alternative to court, a consultation with a mediator can help assess suitability.

Resolving intergenerational conflicts Stephanie Seilern Mediation

Inheritance Dispute

When the last will leads to family conflict – The older generation has clear ideas about how the family assets should be distributed. The younger generations demand equal treatment or question traditional rules.

Business Succession

When the leadership transition becomes a balancing act – The senior wants to run the business “as always,” while the successor aims to modernize and digitize. There is a risk of stagnation or conflict over leadership style.

Care & Responsibility

When caring for parents becomes a real test – The older generation has clear ideas about how the family assets should be distributed. The younger generations demand equal treatment or question traditional rules.

Value Conflicts

When different life perspectives lead to conflict – While the older generation prioritizes security and stability, the younger ones seek flexibility, self-fulfillment, and work-life balance.

Status Quo

Mediation Process

Initial Consultation

Clarifying expectations and framework conditions.

Issue Collection

All points of conflict and interests are laid out.

Clarifying Interests

Developing a shared understanding of needs and desires.

Finding Solutions

Creative development of fair and realistic options.

Agreement

Formalizing the resolution to prevent future disputes.

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Status Quo

Conflicts

For me, mediation is more than just conflict resolution – it’s an opportunity to manage difficult situations together and respectfully. Especially in cases of inheritance disputes, divorces, or family conflicts, emotional tensions often arise that make an amicable resolution difficult.

Approach

Together

Together, we develop fair and sustainable solutions that work for all parties – whether it’s the fair distribution of an estate, a respectful arrangement after a separation, or clarifying family tensions. This helps avoid lengthy and costly court proceedings and lays the foundation for respectful interactions in the future.

Focus

Solution-Oriented

As an impartial and neutral mediator, I guide you through this process with sensitivity and understanding. My goal is to create a safe space where all participants can speak openly. Confidentiality is my top priority, and I am strictly bound to secrecy.

Stephanie Seilern

As a registered mediator under the Civil Mediation Act, I am bound to confidentiality and work with the utmost discretion and care.

Preserving peace: A respectful and appreciative dialogue helps maintain relationships.
Time and cost savings: Mediation is usually faster and more affordable than going to court.
Confidentiality: Unlike court proceedings, everything said during mediation remains confidential.
Flexibility/Individuality: The participants themselves determine the process and outcome of the mediation.

Frequently Asked Questions

Mediation takes place in several phases: first, the process is explained and a participation agreement is made. Then, each party shares their perspective, the conflict issues are clarified, solutions are developed collaboratively, and the agreement is documented in writing. The mediator remains neutral throughout the entire process.

Yes, mediation is legally recognized in Austria. Since the Civil Law Mediation Act (ZivMediatG) came into force on July 1, 2004, mediation is a legally regulated process for resolving civil disputes. Mediators who use the official title “registered mediator” as recognized by the Ministry of Justice must comply with legal requirements according to §15 ZivMediatG.

Mediation is a structured process to resolve conflicts between two or more parties with the help of a neutral mediator. Therapy, on the other hand, focuses on treating psychological or emotional issues either individually or in groups, with the aim of healing and improving mental health. Mediation is solution-oriented, while therapy focuses more on personal or interpersonal processes.

Mediation is suitable if you're willing to work constructively with the other party to find a mutual solution. If the conflict is straining your relationship and you’re looking for a quick, cost-effective resolution without going to court, mediation may be a good option. A conversation with a mediator can help assess whether the process fits your situation.

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